Cleaning Service Terms and Privacy Policy

By requesting a quote or booking a service with OHPUL, a DBA of Green Opal Cleaning LLC ("OHPUL," "we," "us"), you agree to these terms.

OHPUL provides deep cleaning and organizing services. Every clean we do is a deep clean. All first-time clients must book a Deep Cleaning. We primarily serve Brooklyn and select areas of Queens. Other locations may be served by arrangement and may include a travel adjustment. Our business hours are Monday to Friday. Weekend appointments are available by request.

• Online quotes are estimates based on the information you provide, including home size, bathrooms, pets, and the condition of the space.
• If the condition of the home differs from what was selected, we will walk through the space with you before starting and confirm any price change. Work begins only after you approve the final price.
• Heavy-mess fees may apply for excessive clutter, trash, or pet hair.
• Add-on-only bookings carry a $25 travel fee, waived when you book 3 or more add-ons.
• Recurring clients keep their locked-in rate while they remain on a regular schedule.

A 25% deposit is required for all new client bookings. The deposit is applied toward your total on the day of service.

Payment is due on the day of service, upon completion. Accepted payment methods are shown on your invoice. Late fees may apply to balances not paid on the day of service, as stated in your invoice and payment reminders.

Notice given

Fee

24 hours or more

No fee

Less than 24 hours

$25

Same day

50% of the scheduled service total

If we cannot access your home at the scheduled time, the appointment is treated as a same-day cancellation. Deposits may be applied toward any cancellation fee.

Please make sure we can access your home, that water and electricity are working, and that pets are secured. We ask that you put away cash, jewelry, and fragile or valuable items before we arrive.

OHPUL is insured. If you believe something was damaged during service, contact us within 48 hours with photos so we can review it. We are not responsible for pre-existing damage, normal wear, or items that were improperly secured or installed.

We may decline or stop a service if conditions are unsafe, including hazardous materials, biohazards, pest infestations, aggressive animals, or harassment of our team. Fees for time already spent may apply.

We may take before and after photos of the cleaned areas for quality purposes and to share our work. These photos never include your personal information, faces, or address. Let us know anytime if you prefer we don't take photos in your home.

We may update these terms from time to time. The version posted on our website applies to all bookings. These terms are governed by the laws of the State of New York.

Questions? Email info@ohpul.com.